FAQ PAGE

All you need to know in one place

Processing Time

Stock products are shipped within 1-2 days. The time needed to prepare for made to order products may vary. See individual items for details.

Customs + Import Taxes

Buyers are responsible for any customs and import taxes that may apply. Although every care is taken to ensure your item arrives you on time, I cannot responsible for delays due to customs.

Delivery

All products will be shipped with tracking and may need to be signed for on receipt.

UK postage will be sent 48 hour tracked. International postage will be sent international tracked. For full delivery policy see here

Returns + Exchanges

For full return and exchange policy see here

Digital Downloads

Digital downloads processing:

We will send a link to download your purchase in the receipt email given. This will be sent to you shortly after purchase.

Paper Recommendation for digital download:
Card stock
Premium Presentation Paper
Photo Paper

*Please note: The colour is represented here as accurately as possible.
However due to differences in computer screens, the colour of the actual print may vary slightly to what you see here.
If using a print company to print your digital file, it is advised that you obtain a proof copy of the artwork first, as printer settings can affect the colour outcome.

Custom + Personalised Orders

Custom/Personalised Art Offered:

 

  • All Dinky Mix art illustrations can also have skin, hair and eye colour changed to look like your little one.

 

  • We also accept requests to change colours of backgrounds and text on all art prints.

 

Simply contact us with details of your request, and we will do our best to accommodate.

Art Print Size Guide

All art prints are printed in standard A sizes. See the paper size guide for measurments. Custom size art prints are also available on request. Please contact me with the details.

Custom Colour Chart

Dinky Mix also accept requests to change colours of backgrounds and text on all paper art prints. Simply contact us with details of the request, and we will do our best to accommodate.